You may run VoiceQ on a mac and connect it to Pro tools on windows but it will require a hardware MIDI connection or third party application to run successfully. We do not recommend it, but it is possible to use it in this configuration.

Download rtpMIDI and set it up just like the macOS set-up guide you may view on Setting up your studio.

For AVID Satellite you can connect to Pro Tools on Windows 10 or above.

No, VoiceQ 6.1.0 will be the first version ever to export in the “VoiceQ Project 3.0” format. Users wishing to open projects created in “VoiceQ Project 3.0” format will need to upgrade to version 6.1+. Users can choose which format to save in if they wish to send the project to a user on an older version. If you are having loading issues from external drives or cloud drives we recommend using the new “VoiceQ Project 3.0“ file format over the legacy “VoiceQ Project 2.0” file format.

KIWA Digital Ltd. is Blue Shield approved. As per MPAA and TPN guideline policies, the use of VoiceQ applications do not breach TPN assessment. Cloud-hosted systems and servers are strictly prohibited without the advanced written consent of content owners. Therefore the use of VoiceQ Cloud services may require the approval of the content owner before storing data in the cloud, etc.

To cancel or suspend your license please fill our cancellation form to confirm with our sales staff. Please note that you must provide us with at least 10 days prior notice before your cancellation request will become effective.

VoiceQ will generally offer refunds for any purchase within the previous 30 days, to any customer who accidentally purchased the wrong product or discovered after purchasing that the product did not work as expected. A service fee may be deducted where our payments provider refuses to refund their own fees.

To upgrade your license, you can contact our support team or If you wish to move from an monthly to annual you can cancel your current term and purchase a new license via our purchase portal.

To connect VoiceQ, you have two options: you can either connect it via Avid Satellite or MIDI using the in-built IAC, or you can share the connection over a network to another device. For detailed instructions on setting up your studio, please visit the 'Setting up your studio' page.

This can be caused by two variables:

1. Check MIDI beat clock is set to the correct port in ProTools. The Beat Clock controls Playback and often is the cause of this issue. Navigate to 'Setup>MIDI>MIDI Beat Clock...'

2. In the Transport window or Synchronisation options via the transport, you need to select 'GEN MTC'. Once activated both PT and VQ will be in Sync.

Deleting Pro Tools preferences can help reset Pro Tools and fix errors, such as strange plug-in behaviors. Here's how to delete Pro Tools preferences on Windows and Mac:

Windows

1. Close Pro Tools
2. Show hidden folders
3. Press and hold the Windows key and press R
4. Type %appdata% and press OK
5. Open the Avid folder and delete the Pro Tools folder
6. Restart your computer and launch Pro Tools

Mac

1. Go to Macintosh HD\Library\Preferences
2. Delete the following items:
3. com.digidesign.ProTools.plist
4. DAE Prefs
5. DigiSetup.OSX
6. Pro Tools Prefs

It seems to be a preference in the log on Pro Tools that may contain the issue with locking.

When using VoiceQ with Protools, you can enjoy several benefits compared to using Protools on its own:

i. Interoperability with OOONA: VoiceQ allows seamless import and export of files between the two applications, facilitating easy sharing. This is especially useful for script updates and post-recording edits.

ii. Pre-recording script features: VoiceQ offers comprehensive reporting capabilities, including line counts and character word/letter counts. These built-in features benefit the casting of voice actors and provide project oversight.

iii. Filtered character lines during recording: VoiceQ enables you to filter the lines specific to each character, providing a defined list for voice-over (VO) recording. Both the audio engineer and director in a studio setup have full visibility of the script. This allows for easy export of the as-recorded script post-recording.

iv. Script display options for actors: Actors can view the script on screen using various methods such as Rythmoband, plain text, subtitles with the classic 3-beep method, or a combination of modern and traditional approaches.

v. As-Recorded script integration: VoiceQ allows you to incorporate all updates from the studio recording into one project file, resulting in an as-recorded script. This feature is particularly useful for post-production subtitling.

vi. Audio Description capabilities: With VoiceQ's As-Recorded script, you can easily perform Audio Description, with in-out points visually displayed on the timeline for users' convenience.

By utilizing VoiceQ alongside Protools, these benefits enhance the overall workflow, efficiency, and accuracy of the recording process.

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The OOONA and VoiceQ Dubbing and Audio Description workflows provide several primary benefits:

OOONA and VoiceQ present streamlined workflow management tools for dubbing and audio description processes. These solutions establish a centralized platform for effective collaboration among various stakeholders, including translators, directors, audio engineers, and project managers, resulting in improved communication and coordination. The workflows are geared towards enhancing productivity and efficiency through features like automated script syncing, audio synchronization, and project management tools. This leads to quicker turnaround times, heightened productivity, and improved project delivery. Both platforms ensure accurate and consistent translations across languages and episodes by providing cloud-based access to up-to-date scripts, glossaries, and reference materials. Robust quality control mechanisms are in place, offering reporting features, line counts, and character word/letter counts for monitoring progress and adhering to quality standards. The workflows seamlessly integrate with industry-standard tools and platforms, allowing for easy collaboration and file exchange. VoiceQ's audio description capabilities further promote inclusivity for visually impaired audiences by enabling precise synchronization of audio descriptions with visual cues. In conclusion, OOONA and VoiceQ's Dubbing and Audio Description workflows provide a comprehensive and efficient solution that enhances various aspects of the dubbing and audio description processes, ultimately offering an engaging and seamless experience for viewers.

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MIDI sync issues over a network connection on macOS can be caused by various factors, including:

Network Latency:

• High Latency: Delays in data transmission over the network can cause noticeable timing discrepancies in MIDI sync. This is more pronounced in wireless connections or congested networks.
• Jitter: Inconsistent latency, where the delay fluctuates, can further disrupt MIDI sync, leading to uneven timing.

Network Configuration:

• Firewall/Router Settings: Firewalls or router settings that block or restrict MIDI data transmission can prevent devices from syncing properly.
• Incorrect IP Addresses or Ports: Incorrectly configured IP addresses or ports for MIDI devices can hinder communication and sync.
• Conflicting Network Traffic: Heavy network traffic from other applications or devices can compete with MIDI data, causing delays and sync issues.

Software/Hardware Issues:

• Driver Issues: Outdated or incompatible drivers for MIDI interfaces or network adapters can lead to sync problems.
• Software Bugs: Bugs or glitches in MIDI software applications can disrupt sync functionality.
• Hardware Limitations: Some older MIDI interfaces or network adapters may have limitations in handling high-resolution MIDI clock signals, resulting in timing inconsistencies.

MIDI Clock Settings:

• Mismatched Clock Sources: If multiple devices are sending conflicting MIDI clock signals, it can disrupt sync. Ensure that all devices are set to receive clock from the designated master device.
• Clock Drift: Some devices may have slight variations in their internal clock speeds, causing gradual drift and timing errors over time.

Troubleshooting Steps:

1. Check Network Connection: Ensure a stable and low-latency network connection, preferably using a wired connection for optimal performance.
2. Verify Firewall/Router Settings: Check firewall and router settings to ensure they allow MIDI data transmission on the appropriate ports (usually port 5004 for RTP-MIDI).
3. Update Drivers and Software: Update drivers for MIDI interfaces, network adapters, and any relevant MIDI software to the latest versions.
4. Configure IP Addresses and Ports: Double-check the IP addresses and ports of all MIDI devices to ensure proper communication.
5. Use a Dedicated Network: If possible, use a dedicated network for MIDI devices to minimize interference from other network traffic.
6. Adjust MIDI Clock Settings: If multiple clock sources are present, designate a single master device and ensure all other devices are set to receive clock from it.
7. Use External Sync: For critical applications, consider using an external hardware sync solution, such as a dedicated MIDI clock generator or audio word clock, for improved timing accuracy.

If the issues persist, consult the documentation or support resources for your specific MIDI software and hardware for further troubleshooting steps.

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Users will need to sign up and register for an iLok account to use our products. Select the link to register your details and create a user name. Users will then need to download the ilok manager application and follow the installation process. Select the link to download the latest ilok Manager.

​Once you have installed the application you need to open it and log in to save your details.

The new file format is a “VoiceQ Project 3.0 file” which securely contains all project data. It is designed to be more efficient and easier for the application to access than the legacy “VoiceQ Project 2.0 ” file format. If you save a VoiceQ project in the new “VoiceQ Project 3.0“ file format you will witness faster load times from external drives and local devices. You will see faster load times, consistent media connection and increased stability when working across multiple devices such as Avid Nexis and Enterprise servers. Our apple silicon version also uses “VoiceQ Project 3.0” as its default to future-proof projects.

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